The Triage Agent
A different pattern and a completely different economy: a hundred messages, four buckets, a short draft behind each. Routing with a cheap classifier, mutually exclusive labels sorted by what happens next, a precedence rule for the overlap, and an OTHER branch that always goes to a person. Each branch bounded to supplied facts with a NEEDS escape instead of inventing. Then the volume economics - a fast model, prompt caching and an overnight batch run at half price - and the structural decision the whole project turns on: the agent sorts and drafts, and a human presses send.
What is inside
How this book is built, and why you can trust it.
- Every model name, price, limit and feature was checked against the vendor's own published documentation
- Every number in a worked cost example was computed, not estimated
- One idea per chapter, in plain English
- Five challenges with a full answer key, and a glossary
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